Privacy Policy
Privacy Policy
Wren Lloyd Ltd
Last Updated: 20 June 2026
1. Introduction
Wren Lloyd Ltd is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, book consultations, attend workshops, purchase courses, join memberships, subscribe to communications, or otherwise engage with our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
2. Who We Are
Wren Lloyd Ltd is a company registered in England and Wales.
Company Number: 17282976
Website: https://wrenlloyd.com
Email: [email protected]
For the purposes of UK GDPR, Wren Lloyd Ltd is the Data Controller responsible for the processing of personal information described in this Privacy Policy.
References to "we", "our", or "us" throughout this Privacy Policy refer to Wren Lloyd Ltd.
3. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Name
Email address
Telephone number
Postal address
Country of residence
Information submitted through website forms
Membership information
Workshop and event registrations
Course enrolment information
Consultation and Health Information
Where you engage with homeopathic services, we may collect:
Intake forms
Case histories
Consultation notes
Health questionnaires
Symptom information
Diagnoses
Medication information
Laboratory test results
Medical reports
Educational and developmental information
Remedy recommendations
Correspondence relating to your care
Health information is classified as Special Category Data under UK GDPR and receives additional protection.
Children's Information
Many consultations involve children and young people.
Information may be provided by parents, legal guardians, or other individuals with appropriate authority to act on behalf of the child.
Technical Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Website usage information
Cookie information
4. How We Use Your Information
We may use personal information to:
Provide homeopathic consultations
Maintain clinical records
Communicate regarding appointments
Deliver courses and educational content
Manage memberships
Process workshop registrations
Respond to enquiries
Facilitate client support
Send newsletters and updates
Process payments
Improve our services
Meet legal, professional, insurance, and regulatory obligations
We only process information where we have a lawful basis to do so.
5. Lawful Bases for Processing
Under UK GDPR we rely on one or more of the following lawful bases:
Contract
To provide consultations, courses, memberships, workshops, and related services.
Consent
Where you voluntarily provide information, subscribe to communications, or provide health information.
Legitimate Interests
To operate and improve our business, communicate with clients, maintain records, and provide appropriate services.
Legal Obligations
Where we are required to comply with legal, tax, insurance, safeguarding, or regulatory requirements.
6. Processing Special Category Health Data
Where health information is provided, we process this information only where an additional condition under Article 9 UK GDPR applies.
Typically this will be:
Explicit Consent
Where you voluntarily provide health information for consultations, educational support, or related services.
You may withdraw consent at any time, although this may affect our ability to continue providing services.
7. Children's Information
Many consultations involve children and young people.
Where information relating to a child is submitted to us, the person providing that information confirms that they are:
The child's parent;
The child's legal guardian; or
Another person with appropriate legal authority or responsibility to provide that information and make decisions relating to the child's care.
By submitting information about a child, you confirm that you have authority to share that information and, where appropriate, consent to its processing on the child's behalf.
We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
Where information has been provided without appropriate authority, we reserve the right to delete that information and decline services until the matter is resolved.
8. Payments
Payments are processed through third-party payment providers, including Stripe.
Payment card details are processed directly by the payment provider.
We do not store or have access to full payment card details.
9. Third-Party Service Providers
To operate our business and provide services, we use trusted third-party service providers.
These may include:
Similia.io (practice management and clinical records)
FEA Create (website hosting, courses, memberships, forms, and digital products)
Stripe (payment processing)
Microsoft Outlook (email communications)
Zoom (online consultations and meetings)
Apple iCloud (secure storage and backup)
These providers may process personal information and, where necessary, special category health information on our behalf.
We take reasonable steps to ensure that providers are selected carefully and are required to handle information appropriately and securely.
10. International Clients
Wren Lloyd Ltd provides services internationally.
Personal information may be transferred outside the United Kingdom where necessary to provide services or where service providers operate internationally.
Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
11. Email Communications
If you subscribe to our mailing list, we may send:
Newsletters
Educational content
Workshop information
Course updates
Membership information
Business updates
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
12. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
You may manage cookie settings through your browser preferences.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
While no system can guarantee absolute security, we work to maintain appropriate safeguards for the information we process.
14. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
Consultation and Clinical Records
Clinical records will generally be retained for a minimum of eight years after the last consultation and may be retained longer where reasonably necessary for insurance, legal, safeguarding, professional, or continuity-of-care purposes.
Where records relate to children, they may be retained until the child reaches age 25 or for eight years after the last consultation, whichever is later.
Course, Membership, and Workshop Records
Educational and membership records may be retained while an account remains active and for a reasonable period afterwards for administrative, legal, and business purposes.
Marketing Information
Newsletter subscription information will be retained until you unsubscribe or request deletion.
Where information is no longer required, it will be securely deleted or anonymised.
15. Your Rights
Under UK GDPR you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of information
Restrict processing
Object to processing
Withdraw consent
Request transfer of information where applicable
Requests may be made using the contact details below.
16. Complaints
If you have concerns regarding how we handle your personal information, please contact us first so we can attempt to resolve the issue.
You can also use this data protection complaints form if you need to complain directly to us.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: https://ico.org.uk
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website.
18. Contact
Wren Lloyd Ltd
Company Number: 17282976
Website: https://wrenlloyd.com
Email: [email protected]
For privacy-related enquiries, data requests, or complaints, please contact us using the details above.